To receive the best enjoyment from your Prepaid Visa* Card and avoid declined transactions, please read the following helpful information:
Important Information about your Card**
**Your Prepaid Visa Card will incur a foreign currency margin of 2.5% on foreign transactions applied only when you transact in funds other than Canadian dollars.
Also, some merchants, such as restaurants, hotel and car rental agencies require the Card to have an available balance that is 15-20% greater than the purchase amount to ensure there are sufficient funds to pay for the final anticipated amount of the purchase (for tips, service charges, incidental expenses, etc.). This is a standard practice for merchants who accept Visa cards. In all cases, only the actual amount spent will be deducted from the Card. However, if your Balance does not cover the amount with the added 15-20%, your Card may be declined.
If your Card is past the Card ‘Good thru' date printed on the front of the Card please call the number on the back of your Card to speak to Cardholder Services.
Activating Your Card
No activation or set-up is required in order for you to start using your Prepaid Visa Card unless stated otherwise on your Card packaging. However, to ensure your Card is accepted for online purchases and to be eligible for a replacement if your Card is lost or stolen, you must register your Card in the My Account section of this website. Please ensure the information you provide is accurate as it may be requested and validated when you make an online purchase.
Acceptance of Your Card - Online and at Retail Locations
You can use your Prepaid Visa Card anywhere Visa is accepted, even online1. For online use, you must register your name and address to the card accurately as some merchants will verify this information before a transaction can proceed.
Always Know Your Card Balance
Just like a credit card, merchants have no access to your Prepaid Visa Card balance and cannot automatically deduct the available balance from your Card. This is why it's important to always keep track of your Card balance so you can advise the merchant how much to charge to your Card.
There are a number of ways to track your balance and transaction history:
- 1. Keep a manual running total by subtracting your purchases from the original loaded value.
- 2. Log in with your Card details on this website to check your balance and transaction history.
- 3. Call Cardholder Services at the number on the back of your Card.
Using Your Card for a Partial or Split Payment (when you purchase an item for more than you have on your Card)
As your Prepaid Visa Card balance diminishes, you will likely want to use up its remaining balance and may need to use another form of payment for the balance of a purchase. This is commonly referred to as a split payment. While most merchants are able to process multiple forms of payment, some cannot, so make sure you advise the merchant that you will be using two methods of payment before the transaction.
To make a partial payment with your Card, tell the cashier the exact amount to charge to your Prepaid Visa Card first, and then provide them with another method of payment (credit card, debit card, cash, etc.) for the remaining balance. Since merchants do not have access to your Card balance, it is important that you tell them exactly how much to charge to your Card since purchases for more than your available balance will be declined.
Using Your Card at Restaurants and Other Selected Merchants
When using your Prepaid Visa Card at restaurants, you must ensure your Card balance is at least 15% greater than the value of your bill or the transaction will be declined. This is because restaurants and other service-oriented merchants will factor in an additional 15-20% in pre-approval ONLY to cover any tip you may leave on the purchase - you only pay the amount you sign for, which could be more or less than this pre-approval.
This same rule applies to hotels, mail order, car rentals agencies and cruise lines. However, we do not recommend using your Prepaid Visa Card for authorizations at car rental agencies or hotels as it may take up to 30 days for any held amounts to be added back to your available balance during which time you will not have access to your funds.
* Visa Int/Licensed users
1Online acceptance at all websites cannot be guaranteed due to varying security levels.